Terms of service

1. Agreement to Terms

By accessing or using the SmileNova website and purchasing our products, you agree to be bound by these Terms of Service. If you do not agree to these terms, please do not use our website or services.
These terms constitute a legally binding agreement between you and SmileNova LLC. We reserve the right to update or modify these terms at any time without prior notice. Continued use of the site following any changes constitutes acceptance of the revised terms.

2. Eligibility

To use our website and purchase products, you must:
  • Be at least 18 years of age or the age of majority in your jurisdiction
  • Have the legal capacity to enter into a binding contract
  • Provide accurate, complete, and current information when creating an account or placing an order
By placing an order, you represent and warrant that you meet all of the foregoing eligibility requirements.

3. Account Registration

You may create an account on our website to access certain features, including order tracking and faster checkout. You are responsible for:
  • Maintaining the confidentiality of your account credentials
  • All activities that occur under your account
  • Notifying us immediately of any unauthorized use or security breach
SmileNova LLC is not liable for any loss or damage arising from your failure to safeguard your account information.

4. Product Information & Availability

We make every effort to display our products and their colours as accurately as possible. However, we do not guarantee that your device's display will reflect the true colours of any product.
All products are subject to availability. We reserve the right to discontinue any product at any time, limit quantities, or cancel orders for any reason — including pricing errors or suspected fraudulent activity.

5. Pricing & Payment

All prices are listed in USD (U.S. Dollars) unless otherwise stated and are subject to change without notice. Prices do not include applicable taxes or shipping fees, which will be calculated and displayed at checkout.
By providing your payment information, you represent that you are authorized to use the designated payment method. We reserve the right to refuse or cancel any order if fraud or an unauthorized transaction is suspected.

6. Shipping & Delivery

SmileNova ships to addresses as specified at checkout. Delivery timeframes are estimates only and are not guaranteed. We are not responsible for delays caused by customs, carrier issues, or events beyond our reasonable control.
Risk of loss and title for items purchased pass to you upon delivery of the items to the carrier.

7. Returns & Refunds

Our 30-Day Money-Back Guarantee applies to all orders placed directly through smilenova.com. To request a refund:
  • Contact us at support@smilenova.com within 30 days of delivery
  • Follow the return instructions provided by our support team
Refunds will be issued to the original payment method within 5–7 business days of approval. For complete details, please refer to our Refund Policy.

8. Intellectual Property

All content on this website — including text, graphics, logos, images, videos, and software — is the property of SmileNova LLC or its content suppliers and is protected by copyright, trademark, and other intellectual property laws.
You may not reproduce, distribute, modify, display, perform, or otherwise use any content from this site without our prior written consent.

9. Prohibited Activities

You agree not to use our website for any unlawful purpose or to engage in any activity that:
  • Violates any applicable local, state, national, or international law
  • Infringes upon the rights of others
  • Interferes with or disrupts the operation of the website
  • Attempts to gain unauthorized access to any portion of the site
  • Uses automated systems or software to extract data from the site (scraping)
  • Submits false or misleading information
We reserve the right to terminate or suspend your access to the website for violation of these terms.

10. Disclaimer of Warranties

SmileNova LLC provides this website and all products on an "as is" and "as available" basis, without any warranties of any kind, either express or implied.
We do not warrant that:
  • The website will be uninterrupted, secure, or error-free
  • The results of using our products will meet your expectations
  • Any defects or errors will be corrected
Individual results from using our teeth whitening products may vary. Always consult with a dental professional before starting any whitening treatment.

11. Limitation of Liability

To the fullest extent permitted by law, SmileNova LLC shall not be liable for any direct, indirect, incidental, consequential, special, or punitive damages arising out of or related to:
  • Your use of or inability to use the website
  • Any products purchased through the website
  • Unauthorized access to or alteration of your data
In no event shall our total liability exceed the amount you paid for the specific product giving rise to the claim.

12. Indemnification

You agree to indemnify, defend, and hold harmless SmileNova LLC, its affiliates, officers, directors, employees, and agents from any claims, liabilities, damages, losses, or expenses — including reasonable legal fees — arising out of or in any way connected with your access to or use of the website, your violation of these terms, or your infringement of any intellectual property or other rights of any person or entity.

13. Governing Law & Dispute Resolution

These Terms of Service shall be governed by and construed in accordance with the laws of the State of Wyoming, United States, without regard to its conflict of law provisions.
Any dispute arising from these terms or your use of the website shall first be attempted to be resolved through good-faith negotiation. If a resolution cannot be reached, the dispute shall be submitted to binding arbitration in accordance with the rules of the American Arbitration Association.

14. Severability

If any provision of these terms is found to be invalid, illegal, or unenforceable by a court of competent jurisdiction, the remaining provisions shall continue in full force and effect.

15. Contact Information

If you have any questions about these Terms of Service, please contact us:
Email: contact@smilenova.com