Legal information

Company Information

Company Name: ZENACALL LLC

Trading As: GloStep

Website: glostep.com

Contact Email: contact@glostep.com

Registered Address: ZENACALL LLC, 1209 Mountain Road PL NE, STE N, Albuquerque, NM 87110, United States

Publication Director

The GloStep website is published by ZENACALL LLC, a Limited Liability Company registered in the United States of America.

Hosting

The GloStep website is hosted by Shopify Inc., a Canadian company with headquarters at 151 O'Connor Street, Ground Floor, Ottawa, Ontario, K2P 2L8, Canada.

Shopify hosts the site on servers located in the United States and uses content delivery networks (CDNs) to distribute content globally, including to customers in the United Kingdom and other regions.

Intellectual Property

All content on this website, including but not limited to text, graphics, logos, images, product descriptions, videos, and downloadable materials (e.g., eBooks, meal plans, trackers), is the property of ZENACALL LLC and is protected by international copyright, trademark, and other intellectual property laws.

You may not reproduce, distribute, modify, create derivative works of, publicly display, publicly perform, republish, download, store, or transmit any of the material on our website without the prior written consent of ZENACALL LLC.

Trademarks: "GloStep" and "Step Into Your Glow" are registered trademarks of ZENACALL LLC. Unauthorized use of these trademarks is strictly prohibited.

Disclaimer

The information provided on this website is for general informational purposes only. While we strive to keep the information up to date and correct, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability, or availability of the website or the information, products, services, or related graphics contained on the website for any purpose.

Individual results may vary. The testimonials and transformation photos displayed on this website represent the experience of specific individuals and are not a guarantee that you will achieve the same results.

Introduction

ZENACALL LLC ("we", "us", or "our") operates the GloStep website ("glostep.com"). This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website, place an order, or interact with our services.

We are committed to protecting your privacy and ensuring your personal data is handled in accordance with applicable data protection laws, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

Information We Collect

We collect the following types of information:

• Personal Identification Information: Name, email address, postal address, phone number, and billing information.
• Order Information: Products purchased, order history, payment details (processed securely via Shopify Payments).
• Technical Data: IP address, browser type and version, time zone setting, browser plug-in types, operating system, and platform.
• Usage Data: Information about how you use our website, products, and services, including page views, click-throughs, and referral sources.
• Marketing and Communications Data: Your preferences in receiving marketing communications from us.

How We Use Your Information

We use the information we collect for the following purposes:

• To process and fulfil your orders, including delivery and returns
• To send you transactional emails (order confirmations, shipping notifications)
• To deliver digital products (eBooks, meal plans, trackers) via email
• To provide customer support and respond to your inquiries
• To send marketing communications (with your consent) about new products, offers, and tips
• To improve our website, products, and services
• To comply with legal obligations

Legal Basis for Processing

Under US data protection law, we must have a legal basis to process your personal data. The legal bases we rely on are:

• Contractual necessity: Processing is necessary to fulfil your order and provide our services.
• Consent: Where you have opted in to receive marketing communications.
• Legitimate interests: To improve our services, prevent fraud, and ensure website security.
• Legal obligation: Where we are required to process data by law.

Data Sharing and Third Parties

We do not sell your personal data to third parties. We may share your data with the following categories of service providers:

• Shopify: Our e-commerce platform provider
• Payment processors: To securely process your payments
• Shipping and logistics providers: To deliver your orders
• Email service providers: To send order confirmations and marketing emails
• Analytics providers: To help us understand how visitors use our website

All third-party service providers are contractually bound to process your data only on our behalf and in accordance with our instructions, with appropriate security measures in place.

Cookies

Our website uses cookies and similar tracking technologies to enhance your browsing experience, analyse website traffic, and personalise content. You can manage your cookie preferences through your browser settings.

For more information about the cookies we use, please see our Cookie Policy below.

Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.

Order data is retained for 6 years in accordance with UK tax and accounting regulations. Marketing consent data is retained until you withdraw your consent.

Your Rights

Under UK data protection law, you have the following rights:

• Right to Access: Request a copy of the personal data we hold about you
• Right to Rectification: Request correction of inaccurate or incomplete data
• Right to Erasure ("Right to be Forgotten"): Request deletion of your personal data in certain circumstances
• Right to Restrict Processing: Request that we limit how we use your data
• Right to Data Portability: Receive your data in a structured, machine-readable format
• Right to Object: Object to processing based on legitimate interests or direct marketing
• Right to Withdraw Consent: Withdraw consent at any time where we rely on consent

To exercise any of these rights, please contact us at contact@glostep.com. We will respond within one month of receiving your request.

International Data Transfers

Your personal data may be transferred to and processed in countries outside the UK, including the United States, where our hosting and service providers are located. We ensure appropriate safeguards are in place to protect your data, including the use of Standard Contractual Clauses approved by the UK government.

Children's Privacy

Our website and services are not intended for children under the age of 16. We do not knowingly collect personal data from children under 16. If you believe we have collected data from a child under 16, please contact us immediately.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any material changes by posting the updated policy on this page with a new "Last updated" date.

Shipping from the UK

All GloStep orders are dispatched from our UK-based fulfilment centre. This means faster delivery, no customs charges, and reliable service for our UK customers.

Processing Time

All orders are processed within 1 to 2 business days (Monday to Friday, excluding UK bank holidays). You will receive a confirmation email with your tracking number once your order has been dispatched.

Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking number. You can use this number to track your parcel on our delivery partner's website.

Please allow up to 24 hours after receiving your tracking number for the tracking information to become active in the carrier's system.

Delivery Issues

If your order has not arrived within the estimated delivery timeframe, please:

• Check your tracking information for any delivery attempts or delays
• Check with neighbours or household members who may have accepted the parcel
• Check any safe places or designated delivery spots around your property
• Contact us at contact@glostep.com with your order number, and we will investigate

Undeliverable Packages

If a package is returned to us as undeliverable due to an incorrect address provided by the customer, the customer is responsible for the cost of re-shipping. Please ensure your delivery address is complete and accurate at checkout.

We are not responsible for delays caused by circumstances beyond our control, including but not limited to: severe weather conditions, postal strikes, customs delays, or carrier disruptions.

Digital Products Delivery

All digital products included with your purchase (Top 10 Tonifying Smoothies eBook, 28-Day Glow Meal Plan, and 60-Day Progress Tracker) are delivered via email within 30 minutes of your order confirmation. Please check your inbox (and spam/junk folder) for an email from GloStep with your download links.

If you do not receive your digital products within 1 hour of ordering, please contact us at contact@glostep.com.

Our Promise

At GloStep, we are confident you will love your mini stepper and the results it brings. That's why we back every purchase with our industry-leading guarantees.

Returns Eligibility

You may return your GloStep Mini Stepper under the following conditions:

• 60-Day Money-Back Guarantee: Return within 60 days of delivery for any reason — full refund, no questions asked
• Defective or Damaged Products: Return within 60 days if your stepper arrives defective or damaged
• Incorrect Item: Return within 30 days if you received the wrong product
• 1-Year Warranty: Manufacturing defects covered for 12 months from date of purchase

To be eligible for a return, your item must be in its original packaging with all accessories included (resistance bands, user manual). Items that are excessively worn, damaged due to misuse, or missing parts may not qualify for a full refund.

How to Initiate a Return

To start your return, please follow these steps:

1. Email us at contact@glostep.com with your order number and reason for return
2. Our team will respond within 1-2 business days with your Return Authorisation Number and prepaid return label 
3. Repack your GloStep in its original packaging with all accessories
4. Attach the prepaid return label and drop off at your nearest post office
5. Once we receive and inspect your return, we will process your refund within 3-5 business days

Refund Policy

Refunds are issued to the original payment method used at checkout. Please note:

• Refunds are processed within 3-5 business days of receiving your returned item
• It may take an additional 5-10 business days for the refund to appear on your bank statement, depending on your card issuer
• Original shipping costs (if any) are non-refundable unless the return is due to our error (defective, damaged, or incorrect item)
• Return shipping is FREE for UK mainland customers under the 60-day guarantee. International customers are responsible for return shipping costs

1-Year Warranty

All GloStep Mini Steppers come with a 1-year limited warranty against manufacturing defects from the date of purchase.

The warranty covers:

• Mechanical failures not caused by misuse
• Defective hydraulic resistance system
• Broken welds or frame defects
• Malfunctioning display screen

The warranty does not cover:

• Normal wear and tear
• Damage caused by misuse, abuse, or negligence
• Damage from exceeding the 250 lb (115 kg) weight limit
• Cosmetic damage (scratches, dents) that does not affect function
• Products purchased from unauthorised resellers

To make a warranty claim, email us at contact@glostep.com with your order number and photos/videos of the defect.

Digital Products

Due to the nature of digital products, our eBooks, meal plans, and trackers are non-refundable once downloaded or delivered via email. However, if you experience technical issues accessing your digital products, please contact us and we will resolve the issue promptly.

Exchanges

We do not offer direct exchanges. If you would like a different product, please return your original item for a refund and place a new order.

Agreement to Terms

These Terms of Service ("Terms") constitute a legally binding agreement between you and ZENACALL LLC ("GloStep", "we", "us", or "our") governing your access to and use of the glostep.com website and the purchase of products and services offered through the website.

By accessing or using our website, placing an order, or downloading any of our digital products, you agree to be bound by these Terms. If you do not agree to these Terms, you must not use our website or services.

We reserve the right to modify these Terms at any time. Changes will be effective immediately upon posting to the website. Your continued use of the website following the posting of revised Terms constitutes your acceptance of those changes.

Use of the Website

You agree to use our website only for lawful purposes and in a way that does not infringe the rights of, restrict, or inhibit anyone else's use and enjoyment of the website.

Prohibited activities include but are not limited to:

• Using the website in any way that causes, or may cause, damage to the website or impairment of its availability
• Using the website in any way that is unlawful, fraudulent, or harmful
• Attempting to gain unauthorised access to the website, server, or database
• Copying, reproducing, or redistributing website content without permission
• Using automated systems or software to extract data from the website ("screen scraping")

Products and Pricing

All product descriptions, specifications, and images on our website are provided for informational purposes. We make every effort to ensure accuracy, but we do not warrant that product descriptions or other content are error-free.

All prices are displayed in British Pounds (GBP) and are inclusive of VAT where applicable. Prices are subject to change without notice. The price charged will be the price displayed at the time you place your order.

We reserve the right to limit quantities, discontinue products, or refuse service to any customer at our sole discretion.

Orders and Payment

By placing an order through our website, you represent that you are at least 18 years of age and legally capable of entering into binding contracts.

All orders are subject to acceptance and availability. We reserve the right to refuse or cancel any order for any reason, including but not limited to: product availability, errors in product or pricing information, or suspected fraudulent activity.

Payment is processed securely through Shopify Payments. We accept all major credit and debit cards. Your payment information is encrypted and never stored on our servers.

Orders will not be shipped until payment has been received in full and cleared.

Intellectual Property Rights

All content on this website, including text, graphics, logos, images, audio clips, digital downloads, data compilations, and software, is the property of ZENACALL LLC or its content suppliers and is protected by UK and international copyright laws.

The compilation of all content on this site is the exclusive property of ZENACALL LLC. You may not systematically extract and/or re-utilise parts of the contents of the website without our express written consent.

Digital products (eBooks, meal plans, trackers) are licensed to you for personal, non-commercial use only. You may not share, sell, distribute, or reproduce these materials in any form.

Limitation of Liability

To the fullest extent permitted by applicable law, ZENACALL LLC shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to: loss of profits, data, use, goodwill, or other intangible losses, resulting from:

• Your access to or use of, or inability to access or use, the website or products
• Any conduct or content of any third party on the website
• Any content obtained from the website
• Personal injury or property damage resulting from use of our products
• Any errors or omissions in any content

Our total liability to you for all claims arising from or relating to these Terms or your use of the website shall not exceed the total amount you paid to us in the 12 months preceding the event giving rise to liability.

Medical Disclaimer

The GloStep Mini Stepper and any associated fitness, nutrition, or wellness content provided on our website or through our digital products are for general fitness and informational purposes only.

We are not medical professionals. Our products and content are not intended to diagnose, treat, cure, or prevent any disease. Before beginning any new exercise programme or diet, particularly if you have any pre-existing health conditions, are pregnant, or have concerns about your health, you should consult with a qualified healthcare professional.

You assume full responsibility for your use of our products and any consequences that may arise from their use.

Indemnification

You agree to indemnify, defend, and hold harmless ZENACALL LLC, its officers, directors, employees, agents, and suppliers from and against any claims, liabilities, damages, losses, costs, or expenses (including reasonable legal fees) arising out of or in any way connected with your access to or use of the website, your violation of these Terms, or your violation of any rights of another.

Governing Law and Jurisdiction

These Terms and any dispute or claim arising out of or in connection with them shall be governed by and construed in accordance with the laws of England and Wales.

Any dispute arising under these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales. However, we retain the right to bring proceedings against you for breach of these Terms in your country of residence or any other relevant country.

Severability

If any provision of these Terms is held to be invalid, illegal, or unenforceable by a court of competent jurisdiction, such provision shall be severed from these Terms and the remaining provisions shall continue in full force and effect.

Entire Agreement

These Terms, together with our Privacy Policy, Shipping Policy, and Returns & Refund Policy, constitute the entire agreement between you and ZENACALL LLC regarding your use of our website and services, superseding any prior agreements.