Refund Policy

Refund Policy

Our Promise

At SmileNova, we believe in our products. That's why every order is backed by our 30-Day Money-Back Guarantee. If you are not completely happy with your results, we will refund you — no questions asked, no hassle.

Who Is Eligible?

To qualify for a refund, the following conditions must be met:
  • Your request is made within 30 days of the delivery date
  • The product was purchased directly from our official website (smilenova.com)
  • You have used the product as directed for at least 7 consecutive days

How to Request a Refund

Step 1 — Contact Us Send an email to contact@smilenova.com with the subject line "Refund Request" and include:
  • Your order number
  • The email address used for the purchase
  • A brief explanation of why you are not satisfied (optional, but helps us improve)
Step 2 — Return the Product Our team will reply within 1–2 business days with instructions on how to return your item. In most cases, we do not require you to send the product back — but we may ask for photographic proof of use or disposal.
Step 3 — Receive Your Refund Once your request is approved, your refund will be processed to your original payment method within 5–7 business days. Please note that your bank or payment provider may take additional time to reflect the refund in your account.

Partial Refunds

Partial refunds may be granted in the following situations:
  • Orders returned after the 30-day window may be eligible for store credit
  • Bundles and promotional sets: refunds are calculated based on the actual items returned

Non-Refundable Items

The following are not eligible for a refund:
  • Products purchased from unauthorized resellers or third-party marketplaces
  • Gift cards
  • Shipping costs (unless the return is due to our error or a defective product)

Damaged or Defective Products

If your order arrives damaged, defective, or incomplete, please contact us within 7 days of delivery at contact@smilenova.com with photos of the issue. We will send a replacement at no additional cost or issue a full refund — your choice.

Late or Missing Refunds

If you have not received your refund after 10 business days:
  1. Check your bank account again
  2. Contact your credit card company or payment provider — processing times may vary
  3. If you have done all of the above and still have not received your refund, email us at contact@smilenova.com and we will investigate immediately

Exchanges

We do not offer direct exchanges. If you would like a different product, please request a refund for your original order and place a new order on our website.

Questions?

Our customer support team is here to help.
Email: contact@smilenova.com